BLOOMINGTON, Minnesota., September 8, 2022 /PRNewswire/ — ConvergeOne, a service provider of cloud, collaboration and digital modernization solutions, today announced the availability of C1Conversations, its integration platform as a service (IPaaS) powered by Google Cloud, the Google Cloud Marketplace. The announcement also includes a strategic sales partnership with Google Cloud to bring the benefits of ConvergeOne’s next-generation customer and agent experience (C/AX) to enterprise customers looking to accelerate their digital transformation while modernizing their center infrastructure. existing contact.
ConvergeOne and Google Cloud will work together through the business partnership to introduce C1Conversations to mission-critical contact center customers facing increasingly complex expectations. C1Conversations, designed and built on Google Cloud, enables customers to begin orchestrating the integration of next-generation C/AX management capabilities in weeks, not months, leveraging years of accumulated knowledge in contact centers. This gives customers the ability to preserve their existing infrastructure investment and upgrade it with the best solutions, whether on-premises, hybrid cloud, or multicloud. C1Conversations can integrate industry-leading C/AX applications and in-house databases, customer relationship management (CRM), IT service management (ITSM), and enterprise resource planning (ERP), eliminating the added complexity and operational fragility of off-the-shelf point solutions.
“C1Conversations lives on Google Cloud and leverages Google Cloud’s CCAI (Contact Center AI) technology. Google technologies power the intelligent virtual agent (IVA) and AI capabilities of C1Conversations, making it a natural and powerful partnership,” said Phil Yeich, Senior Director of Product Management, ConvergeOne. “The combined capabilities of both companies enable our customers to leverage multi-cloud capabilities in their contact center operations while enhancing the customer and agent experience in a seamless provisioning environment provided by Google Cloud Marketplace. It’s a value proposition that we look forward to presenting to our customers. »
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“ConvergeOne understands the dynamics of the contact center space. As a global leader in enterprise technology solutions, Google Cloud provides unparalleled reliability in cloud computing services. The combination of C1Conversations and Google Cloud allows us to meet the changing technology needs and high-level service standards faced by contact center operations,” said Mark Langanki, Chief Technology Officer, ConvergeOne. “The robust ecosystem created by our two companies enables a future-proof path to modernization without painful and costly migrations. We bring customer and agent experience automation, agent empowerment, record containment rates, and data insights to enterprise customers with legacy and on-premises contact center infrastructure today. »
“As part of their digital transformation strategies, many companies are looking for contact center solutions that can seamlessly integrate with their existing cloud environment,” said Dai Vu, Managing Director, Marketplace & ISV GTM Programs, Google Cloud. “By making its C1Conversations platform available on Google Cloud Marketplace, ConvergeOne is providing customers with the technologies and expertise needed to improve the contact center experience with cloud technologies for their customers and agents. »
About Converge One
ConvergeOne is a proven provider of cloud solutions and service-oriented applications that uses its unique intellectual property and methodologies to create value for customers and develop progressive solutions that connect people with purpose. More than 14,000 enterprises and midsize businesses trust ConvergeOne to achieve business results through cloud, collaboration, enterprise networking, data center and cybersecurity solutions. Our investments in cloud infrastructure and professional and managed services provide customers with transformational opportunities to achieve financial and operational benefits with cutting-edge technologies. Our 2021 NPS of 80 demonstrates our ability to provide our customers with excellent satisfaction, responsiveness and expertise. ConvergeOne has partnerships with over 300 global industry leaders to customize specific business outcomes. We provide solutions with a total lifecycle approach, including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 5,600 technical certifications from hundreds of engineers around the world. North America, including three Customer Success Centers. More information is available at convergeone.com.
Part of ConvergeOne’s intellectual property portfolio, C1Conversations is an integration platform as a service (IPaaS) that orchestrates the integration of next-generation applications, cloud solutions, internal databases and systems (CRM, ITSM, ERP) for on-premises, cloud or next-generation contact center infrastructure. C1Conversations’ microservices architecture accelerates the digital transformation of existing contact center infrastructure – in weeks, not months – by leveraging current investments and accumulated knowledge without the need to “Rip & Replace” . C1Conversations orchestrates the interaction of all these sources and their data to create insights while eliminating the complexity of out-of-the-box tactical solution integrations. C1Conversations reduces risk in future technology decisions and delivers CX innovation while creating clear competitive advantage and brand loyalty. To learn more, visit www.c1conversations.com.
ConvergeOne Media Contact:
Executive Vice President, Cloud, Managed Services & Marketing, ConvergeOne
SOURCE Converge One