Health and technology: A software for the efficient management of health centers

Reduce patient expectations, optimize inventory management, ensure and secure health center revenues; these are the missions that CROMMIX has assigned itself through the health center management software. CROMMIX is a company specializing in digital solutions, training, studies and advice in digital policy and regulation.

The health center management system (CMS) allows, among other things, the administrative management of patients, an essential entry point for a better quality of care services (hospitalization, exemption, free, unique identification, etc.), the invoicing of acts, drugs and examinations, management of the pharmacy, management of the medical analysis laboratory, management of medical imaging.

CMS is software that manages the patient’s journey, from entering the health center to leaving the hospital. It has several modules including that of “administrative management of patients” which manages the uniqueness of patient identification, hospitalizations, exemptions, free treatment and insurance. Without the unique identifier, the patient cannot benefit from healthcare services. “It is in the interest of the patient to keep this identifier because there is information concerning him which is necessary for his rapid treatment”, indicated Issoufou Seynou, general manager of CROMMIX.

In addition, the software has integrated an invoicing module which draws up the acts and examinations taking into account the prescribers. The dispensing of drugs to patients and internal departments for endowments is, for its part, controlled by the “Hospital pharmacy” module.

Other modules such as those for the “medical analysis laboratory” and “medical imaging” ensure the management of examinations. The “medical analysis laboratory” module integrates tools to automatically collect results from automatons and integrates tools for the use of barcodes on sampling tubes. The “medicine” module allows the management of acts and care (consultations, etc.). Thus, thanks to this feature, the doctor will have access to the pharmacy catalog to prescribe his electronic prescription. He will also be able to access the laboratory or imaging catalog to establish his electronic bulletin. This electronic prescription is directly accessible at the pharmacy and at the cash desk; and the electronic newsletter accessible at the cash register, the laboratory or imaging. The e-newsletter and the e-prescription substantially reduce the time spent at the checkout and at the pharmacy.

In addition, the solution includes an SMS server to ensure effective information and communication with patients (reminders for checks, SMS programming for prescriptions, etc.), a file server to facilitate rapid and secure access to documents and resources (images, videos, sounds, etc.). Mobile payment is also possible with CMS in order to make access to the care service flexible.

According to Issoufou Seynou, the software has many advantages for health centers. “These tools make it possible to save on the use of paper, re-entries at the checkout and at the pharmacy level; and make bulletins accessible by operators and biologists in the laboratory and imaging and significantly reduce patient expectations and, above all, make it possible to secure receipts”, he listed.

Proven software

CMS is currently used at the CHR of Koudougou, Ziniaré, Dori, Fada and at the CHUR of Ouahigouya and in private clinics. This software can also be used by CMAs and CMUs.

CROMMIX also offers other solutions suitable for small health centres. “The positive feedback from the various health centers in relation to revenue growth, in relation to the quality of medical data and the wide availability of the solution is truly encouraging and a source of pride”, declared the general manager.

In order to ensure local assistance and high availability of the solution in health centers, CROMMIX integrates into its business model a partnership with young people in the localities by encouraging them and helping them to create their own businesses and by developing their capacities on the technologies used. However, these young people must remain in their areas of origin to benefit from the partnership.

Farida Thiombiano

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